Shipping policy
At MUSE & MODE, we aim to deliver your fashion picks quickly, safely, and smoothly.
1. Order Processing Time
- All orders are processed within 1–2 business days
- Orders are not processed on Sundays or public holidays
- During high-demand periods (sales, new drops), processing may take slightly longer
2. Shipping Time
- Standard Delivery: 3–7 business days across India
- Delivery timelines may vary depending on your location and courier availability
3. Shipping Charges
- Free Shipping on prepaid orders (recommended 🔥)
- A small shipping fee may apply on Cash on Delivery (COD) orders
- Any applicable charges will be clearly shown at checkout
4. Order Tracking
- Once your order is shipped, you will receive a tracking link via SMS/Email
- You can track your order in real-time until it reaches you
5. Delivery Partners
We work with trusted courier partners to ensure safe and timely delivery.
6. Delays & Exceptions
While we strive for timely delivery, delays may occur due to:
- High order volumes
- Weather conditions
- Courier or logistics issues
We appreciate your patience in such situations.
7. Incorrect Address / Failed Delivery
- Please ensure your address and contact details are correct
- If delivery fails due to incorrect details, re-shipping charges may apply
8. Damaged or Missing Items
If you receive:
- A damaged product
- Wrong item
- Missing item
Please contact us within 48 hours of delivery with photos/videos for quick resolution.
9. Contact Us
For shipping-related queries:
MUSE & MODE (by HARGUN FASHION)
Shop No. 8, RK Tower, JK Compound,
Bansmandi, Cooperganj,
Kanpur Nagar, Uttar Pradesh – 208001
Email:museandmodeindia@gmail.com
Phone: +91 63888 21984